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Your Most Important Questions Answered in One Place
Person Centred Care and Active Support is the framework for the approach to all disability services. Person Centred means you are the centre of decisions about the care you want to receive based on what matters to you. Active Support is aimed at helping you to live the life you want, taking up opportunities you want, taking up opportunities you want to pursue, connecting with your community , family and friends .
Yes. We are very skilled at helping people with Individual Support Plan ( ISP) or National Disability Insurance Scheme (NDIS) funding. We know the system well and have a lot of experience managing the rules and regulations, invoicing, and all the other associated tasks. We can help you understand the system so you can make decisions on how to spend your funds in the most effective way.
We work with you to plan services that suit you and your situation. If you have government funding it will cover the cost of specified services. If you would like to purchase additional services or you don't have funding, we will clearly explain how much the services cost, so you can make an informed decision about what you would like us to provide.
Yes. We have experience providing services to people of all ages.
If you need help in a hurry we can organise services to start the next day, however, most services start within two or five days to make sure we can find the right staff members for you.
Yes. We encourage you to participate actively in the selection of your team. We try to match your preferences in relation to your staff. We know some people prefer male or female staff, people with particular language abilities, or other skills. We recommend you choose a small team rather than one worker, so you have more than one person who knows you and understands your preferences.
Our In-home care team members are trained in first aid and basic life support to assist you until an ambulance arrives. We have an after-hours service that can respond to any situation that may occur overnight or on weekends.
Yes. Sometimes some extra hours of dedicated care can be helpful, for short periods of time or on a more ongoing basis.
